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My wife and I bought a brand new 2000 Honda Odyssey from Norm Reeves Honda of Huntington Beach, CA.
One day we received a letter from Honda explaining that the transmission was defective and that the transmission warranty would be extended to 100,000 miles and 7 years.
Great! Sure enough, this year, 2004, the transmission started acting up.
I called Norm Reeves, my dealer, and was informed that not only would they not look at it on a Saturday they would not repair it on a Saturday.
Furthermore, Norm Reeves Honda would require 4 days, or more, to repair it.
Well, surely they would supply me with a loaner until the repairs had been completed, since it was they who had sold me the defective van.
I talked to everyone that I could; no one would help me.
I would have to rent a car for the full time the Odyssey was in the shop.
No guarantees how long that would be.
I then started sending emails to Norm Reeves
(contacthb@normreeves.com)
, 20 in all, asking for someone to contact me.
I did not get one response.
That is why I find myself here to tell anyone who would listen.
Next time it'll be a Toyota. |